In-home technology support to help your clients stay connected!

Our Grandaids Mentors provide in-home one-on-one assistance to review and solve the everyday technology challenges your clients are experiencing.

Our services

How we can help

Whether your client needs support safely storing their digital photos or learning how to connect with family via video calls, our friendly mentors are here to help.

We’ll take care to really understand each of your client’s interests, needs and personalities to ensure we provide technology solutions that will improve their life and well-being.​

Our aim is to empower people to feel confident using technology and enable them to feel connected with their families, communities and the wider world.

Smart TVs

We can customise your smart TV, personalise your home screen and remote control, and ensure your favourite shows are linked and ready to stream.


Impaired hearing and sight can pose an accessibility challenge. ​We evaluate your needs and improve functionality to ensure you can access online services and remain connected with friends and family.


Nearly every service has an application, also known as an app. Between Government services and online banking, we will ensure you have ordered access to your everyday apps on your device.

Online Security

Scams, password breaches and hackers can scare off the most tech-savvy person. Our Mentors will ensure your online security is optimal for safe online browsing and access.

Device set up

Devices can be tricky, whether it’s a new phone, computer, or iPad it’s important to have your device arranged for ease of use. We’ll personalise your device so you can access the items you need when you need them.


What our clients say

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Our service fees

So that we can provide the best possible service to your client, we’ll need a little more time for our initial visit and recommend to book it for 1.5 hours.

In-Home Assistance

$156 + GST

Per Hour

Grandaids Mentor in-home visit

Assistance and education to address technology challenges. Multiple items can be addressed in one session

Session notes provided to both client and Case Manager, providing reference to the information discussed and issues resolved

Session Extension

$78 + GST

Per 30 Mins

We're flexible and we understand that some sessions take more time. Depending on availability of your Mentor, we can extend sessions by 30 minute intervals, should you need

Call-out Charges

No call out fees for travel within 10km of your nearest Grandaids HQ.

Call-out fees are calculated using Google maps fastest route function.

How we work!



Contact Grandaids and we’ll match your client with a local Mentor.

A new client form will be completed over the phone, and we’ll get in touch with your client to arrange a time for their initial in-person appointment. We will then confirm the appointment time with you.


In- Home

A plan is made between the case worker and Mentor to roll out the required technology assistance to the client.

After each consultation, full case notes are provided to the case worker, client and potentially interested family members, ensuring clear visibility of all support provided.

Need Support?

1800 472 632

Grandaids are trusted partners

Grandaids is a Network Partner of the Australian Government’s Be Connected Network. Be Connected aims to empower everyone to use the internet and everyday technology to thrive in our digital world.

Book a Grandaids in-home visit for your client now!

Request a Call Back

One of our friendly team will respond to your request within 24hrs. Alternatively, give us a call!